Build Customer Loyalty & Profits with Custom Net Promoter Systems

Professionally Upgrade your Quality Management System to ISO 9001:2015

Quality Solutions, Inc. is one of the USA’s leading management consulting firms, internationally recognized for helping our clients build growth and profitability through improved customer satisfaction and effective quality management systems. Using a combination of the Net Promoter Score® system, our customer satisfaction survey software, and market research, we identify specific and achievable quality management targets and then work with our clients to achieve those goals, and improve operational performance. Additionally we guide our clients’ improvement of their business processes and achieve ISO 9001 2015 certification. Our services are tactical, market-driven, customizable … and always designed with one goal in mind: Performance Excellence.

Quality Results Begin With Quality Solutions!

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 A well-designed and carefully implemented customer satisfaction survey can provide an abundance of information about what is going right for your business – as well as what needs improvement. With more than 25 years of experience in measuring customer satisfaction, we have developed a proven process that provides actionable insights to increase sales, loyalty, and profits.Learn More
Our certified Net Promotor Score consultants have extensive knowledge of the NPS system, and we’ve built custom Net Promoter software to support them. With our powerful tools and market research, your customer satisfaction surveys can provide industry benchmarks, continuous real-time reporting, and escalation alerts for timely response to customers at risk.Learn More
Our experienced consultants will help you make your key business processes more efficient and effective. We are committed to providing customized and sustainable business solutions which drive long-lasting operational excellence. Few firms provide such a wide array of consulting services. This means you will have integrated solutions which look beyond short term quick fixes.
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Our ISO 9001 consultants are Certified Lead Auditors, and with an executive that serves on the US Technical Advisor Group TAG 176, you can be assured your transition to ISO 9001 2015 will be as easy and inexpensive as possible. We have been streamlining quality management systems for 25 years and always add value without disrupting the flow of your business. We make your quality system work for you! Learn More

Proven measurement tools + experienced consultants =

Quality Results


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Our Recent Testimonials

“We have customers with low to high volume, basic to very complex product requirements, it is necessary to have a sophisticated quality system that is both strong enough and flexible enough to enable us to meet or exceed all of our customers’ expectations. Along with being the consulting firm that was instrumental in helping us develop this system, Quality Solutions continues to provide their capable and qualified support assisting us in maintaining our ISO 9001, TS 16949 and ISO 13485 registrations. They have been a trusted management advisor for over 12 years.”
Lew Goulfine, Director, Florida Micro Electronics
“Ever since we implemented Quality Solutions’  transaction-based customer satisfaction survey with Net Promoter® scoring, we have been able to personally address customers with service concerns immediately.  Our customers have been very impressed with our timely response to their concerns and equally so, it has benefited our organization.  In our industry, we rely heavily on referrals among colleagues,  so it’s imperative that we garner customer feedback for analyses in order to consistently improve our service offering and remain competitive in the market.”
Jill Balcerzak, Marketing Director, Corporate Translations, Inc.
“We found a true partner in Quality Solutions.  From the start, they took the time to really understand our business and learned what makes it unique.  The decision to work with them was easy because they believed it was more important to provide us with a solution that met our specific needs, rather than sell us an “off the shelf” product.  If you are looking for a positive impact on your organization, we highly recommend working with Quality Solutions. The results have met and/or exceeded our expectations.”
Bobby Collins, Senior Vice President, PURE Group of Insurance Companies