Build Customer Loyalty & Profits with Custom Net Promoter Systems
Our Winning Combination
Bundle our Customer Satisfaction Surveys, Customer Loyalty Analysis and Professional Management Consulting
Let’s Build Your Foundations for Excellence Starting Today
Together we will create processes which increase Sales, Customer Loyalty, and Quality
Building a Customer Centric Organization
Understand some of the best practices of world class organizations
- How to integrate your customer satisfaction survey process into your business planning process
- Do’s and Don’ts when implementing a Net Promoter System
- Developing the infrastructure to attain high levels of customer satisfaction
- Blending the voice of the Customer with the voice of the Business Processes
- Employee Engagement – the key to success
- Making it all work – Customization and Process Improvement
Fact: It is worse to implement a poorly designed Customer Satisfaction Survey than to do nothing!
Increased Customer Loyalty, Retention & Growth
You want a customer feedback system which serves as a strategic business tool. Our customized customer satisfaction surveys help you:
- Understand and exploit your distinctive competence
- Move beyond the NPS metric and institute the systems to improve your performance
- Develop centers of excellence which create customer value and loyalty
- Provide actionable results which can be immediately addressed
- Prioritize improvement efforts which are market driven
- Energize your entire organization towards creating customer value
There are many consulting firms who want your business but no one is more committed to providing a customized solution built around your business needs, structure and budget. We will take the time to listen and understand your specific requirements. It’s not uncommon for a client to say “I don’t know what I want but I know what I have isn’t working.” Our step by step diagnostic approach helps us build processes and systems with measurable outcomes.
As a result, Quality Solutions, Inc. has become internationally recognized as a management consulting firm offering clients a wide range of market research support and quality management services. Our services are designed with one goal in mind, “Performance Excellence.”
Our Recent Testimonials
“We have customers with low to high volume, basic to very complex product requirements, it is necessary to have a sophisticated quality system that is both strong enough and flexible enough to enable us to meet or exceed all of our customers’ expectations. Along with being the consulting firm that was instrumental in helping us develop this system, Quality Solutions continues to provide their capable and qualified support assisting us in maintaining our ISO 9001, TS 16949 and ISO 13485 registrations. They have been a trusted management advisor for over 12 years.”
Lew Goulfine, Director, Florida Micro Electronics
“Ever since we implemented Quality Solutions’ transaction-based customer satisfaction survey with Net Promoter® scoring, we have been able to personally address customers with service concerns immediately. Our customers have been very impressed with our timely response to their concerns and equally so, it has benefited our organization. In our industry, we rely heavily on referrals among colleagues, so it’s imperative that we garner customer feedback for analyses in order to consistently improve our service offering and remain competitive in the market.”
Jill Balcerzak, Marketing Director, Corporate Translations, Inc.
“We found a true partner in Quality Solutions. From the start, they took the time to really understand our business and learned what makes it unique. The decision to work with them was easy because they believed it was more important to provide us with a solution that met our specific needs, rather than sell us an “off the shelf” product. If you are looking for a positive impact on your organization, we highly recommend working with Quality Solutions. The results have met and/or exceeded our expectations.”
Bobby Collins, Senior Vice President, PURE Group of Insurance Companies
Our services are designed to fit any budget. Most services are provided for as little as $5000 or as much as $50,000.
We offer Customized Solutions for the budget minded executive.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & Company, and Fred Reichheld