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Market Research

  • Customer Satisfaction Surveys
    Telephone, online and mail surveys custom designed for your unique needs. We provide in-depth competitive comparisons, detailed customer value analysis, price / value analysis…
  • Transaction vs. Relationship Surveys
    Custom solutions for any type of business. Transaction surveys are event driven and can be tied to specific customer touchpoints. Relationship surveys provide strategic market insights. Both surveys provide actionable information…
  • Online Survey Software Solutions
    A complete turnkey solution enables surveys to be created and deployed quickly and easily. Custom designed surveys, hosting services, cross tabulation, advanced statistical analysis, and detailed reports…
  • Managing the Value Proposition:
    Customer Value Analysis

    Why do customers buy from you vs. the competition? Our quantitative and qualitative research provides insight into the drivers of customer value. Our proprietary models will tell you what needs to be improved and by how much to increase your value proposition…
  • Client Feedback Tools
    We understand service organizations have unique needs. Client experience is what drives customer loyalty, satisfaction and profitability. Implementing a client feedback tool to measure client experience can take many forms. Based on your unique requirements, your client feedback system can be administered online with real-time feedback or we can utilize our professional call center…

Assessing Customer Loyalty Net Promoter Score

  • Net Promoter Score ®
    Loyal customers drive profits for your company. Loyal customers are significantly more valuable to your company since they will typically repurchase more often, represent up-sell and cross-sell opportunities and will refer new customers your way. Our Net Promoter ® process includes training, consulting, and performance reporting…
    When working with Quality Solutions, Inc. on your Net Promoter process you can be assured you are working with a certified Net Promoter Consultant.
  • Measuring your Net Promoter Score and NPS® Methodology
    Understand what influences your score. Utilize our four step process to engage the entire organization in working to achieve higher levels of customer loyalty and profitability. Understand drivers of customer loyalty and profitability…
  • NPS – Performance Reporting
    Using your Net Promoter dashboard you can quickly see how well you are performing and identify what needs to be done to improve. For companies conducting multiple NPS surveys along various customer touch points, reports can be set up to compare performance along each touchpoint. Another feature of the dashboard is the analysis of the drivers of customer loyalty. Qualitative and quantitative tools are combined to identify the primary and secondary drivers of customer loyalty…

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & company, and Fred Reichheld

Management Consulting and other Research Tools

  • Employee Satisfaction Surveys
    There is a direct correlation between employee satisfaction and customer satisfaction. Two tools are available for our clients. The NPS Cultural Index allows companies using an NPS process to assess customer satisfaction and loyalty to have a complimentary tool to assess their operating culture. Our second tool is more traditional in terms of allowing companies to assess employee satisfaction…
  • ISO 9001 and TS 16949
    Over 20 years of experience and 100% 1st Time Certification Record. We will help you minimize the time it takes to develop your Quality Manual, SOPs, and Records Systems. You have a business to run. Our proven, systematic and efficient approach will give you the freedom to do just that…
  • Business Process Improvement
    Our professional consultants have helped organizations achieve significant improvements with many of their core business processes, contributing to improved customer satisfaction and bottom line results…
  • Balanced Scorecard
    Recognized for our world-class expertise in the design and implementation of Balanced Scorecards and key performance indicators (KPIs). At a glance your executive dashboards display key performance indicators (KPIs) based on analytics you define. Your system will provide management the pulse of the organization’s performance…