Quality Solutions, Inc.^®

Quality Results begin with Quality Solutions, Inc. We believe we are uniquely qualified to become your partner by helping you succeed and exceed your goals and objectives.

Quality Solutions, Inc. has become internationally recognized as a full service management consulting firm. Quality Solutions, Inc. was started in 1990 by John Dickey. Rather than specialize in one or two services, Quality Solutions, Inc. built a cadre of services that are easily customizable to meet the needs of individual clients.

Our consultants are constantly upgrading their expertise so as to be able to provide state of the art services for our clients.

Our services generally fall into three main categories:

• Customer satisfaction surveys & market research
• Performance Improvement & Business Process Improvement
• Quality Management Systems

Our team of seasoned professionals provides you and your customers with services that respect the needs and demands of time, cost, and results.

Quality Solutions, Inc. is uniquely positioned to provide a customized solution to meet the specific needs of each client. We offer personalized service and practice what we preach regarding customer service and responsiveness.

Our team of seasoned professionals provides you and your customers with services that respect the needs and demands of time, cost, and results.

Our Quality Management Systems consultants are certified RABQSA lead auditors with expertise in all areas of manufacturing, distribution, and service industries. Our consultants have serviced clients on an international in QMS design, training and auditing services. Our services support compliance with the ISO 9001:2000, TS 16949, ISO 14001, and aerospace standards.

Our services are designed to address the critical business issues of customer loyalty, retention, and growth. Each of our services are further customized to meet the unique needs of our clients. Many of our clients utilize several of our services since they are specifically designed to provide integrated business solutions. We pride ourselves by developing long term relationships which evolve to meet the changing needs of our clients.

Our Philosophy

• Teamwork- We have built a team of highly skilled professionals ready to serve your needs.
  
• Best Practices- Our processes have been benchmarked by companies all over the world. We are committed to bringing “state of the art” as well as customized solutions which support attainment of your bottom line goals.
  
• Integrated Systems- We are interested in building internal capacity within our clients to measure the predictors of customer satisfaction through Key Performance Indicators. We know that combining internal process metrics with the voice of the customer brings a powerful set of tools to the board room.
  
• Responsiveness- Time is money. Information and answers to pressing questions are more valuable when they are provided in a timely manner. We take pride in our ability to exceed our clients’ expectations in terms of quality and responsiveness.
  

Quality Solutions, Inc. is a member of the American Marketing Association, Market Research Association, American Society for Quality, Automotive Industry Action Group (AIAG) and the Better Business Bureau.