Integrated management consulting services
for companies seeking performance excellence.

All of our services have one goal in mind, “Performance Excellence.” Our Market Research services include: design development and administration of Customer Satisfaction Surveys, Market Research Studies, Brand Awareness Studies, Customer Loyalty Assessments, and Focus Group facilitation.


Our Performance Improvement & Business Process Improvement services include: Lean Manufacturing and Lean Six Sigma training and consulting services; Balanced Scorecard & Benchmarking training, implementation support and software; Employee Satisfaction Surveys which include a unique feature to assess “the “walk vs. the talk” of management; Process Management / Process redesign training and consulting services and Product Development Systems improvement to support cycle time reduction and market driven solutions.

Our Quality Management Systems training and consulting services support ISO 9001:2000 and TS 16949 documentation, implementation, and auditing requirements. Our quality consultants are skilled in developing the necessary documentation to support your systems to include a customized quality manual, SOPs, flowcharts, etc. We believe ISO 9000 or TS 16949 is not simply a quality system but rather a management roadmap to support the effective running of a business.

Market driven companies want to create customer value. They realize that the value proposition can be measured and managed which leads to higher sales, customer retention, and loyalty. Our customer satisfaction surveys go well beyond traditional surveys. Our marketing research systems are based on proven systems and are used by companies on an international basis. . We support mail, telephone, and online survey systems to analyze customer loyalty, customer retention, and customer value analysis / CVA. There are many marketing research firms, but Quality Solutions. Inc. approach to provide follow-up planning and implementation support goes beyond the number crunching to provide practical solutions that can be implemented for bottom line results.