Online Surveys

Quality Solutions, Inc.offers a complete turnkey solution to meet your online survey needs.  Internet surveys have become popular tools to collect and analyze customer feedback.  There are some limitations and constraints to consider when evaluating the various types of data collection:

• Do you currently perform any of your business with your customer via email or through your corporate web site?


• Do you have a reliable list of email addresses?


• Are you willing to compromise controlling of the number respondents per market segment?


• Do you have a list of potential respondents large enough to afford a statistically valid response rate?


• Are you willing to compromise on the level of detail that might be captured in terms of competitive comparisons?

If the answer is yes to each of the above you are a good candidate for an online survey.  If your answer is no then you should consider our telephone survey processes or our other methods of data gathering. 

Regardless you should call us now to discuss your current needs at: 1-800-471-1646.  Few online survey companies have our capabilities to offer multiple solutions and offer them at such a reasonable price.

Quality Solutions.offers internet surveys / online surveys using its custom designed software Online Survey Solutions T .Online Survey Solutions is a trademark of Quality Solutions, Inc.

Creating Online Surveys

Online Survey Solutions ™ online survey services and software by Quality Solutions, Inc. is a web-hosted research application developed and fully supported by market research and HR consultants of Quality Solutions, Inc..   Our online survey processes enables us to create online surveys for you quickly and easily.  Our surveys online includes more standard features than any of our competitors for a reasonable price. We encourage you to compare!

Online Surveys

Using Online Survey Solutions ™ secured email tools we can efficiently and affordably invite your respondents to participate in your custom designed online surveys. Our partnership with Corporate Translations, Inc. enables our clients to have their surveys translated into 70 or more languages.

Analyze Results in Real-Time
If you need to have real-time analysis you can view and analyze the results from your online survey in real-time for a minor set up fee.  Our standard item frequency reports include bar charts, descriptive statistics and filtering tools.  

Capabilities of our Online Survey Solutions ™ processes:

• Unlimited number of survey items per survey


• Unlimited number of potential respondents or invitees


• Support multi-language surveys


• Ability to manage surveys using custom folders


• Survey Formatting


• Custom Design Surveys from scratch


• Online survey examples are available to clients as starter templates for employee surveys, customer survey surveys, and transaction based customer service surveys.

With our research support, your online surveys will have the following capabilities:

• Customer value management and analysis


• Item Branching


• Item Skip Logic


• Multiple-page surveys


• Page-Breaking


• Customizable title colors


• Customizable font styles and sizes


• Insertion of Client logos


• Optional "Percent completed" indicator


• Ability to customize standard messages (e.g. Closed survey, Save & Return)


• Ability to customize buttons (e.g. Begin Survey, Continue)


• Cookie-free, HTML compliant surveys


• Real-time format and survey previews in new Internet Browser window


• Question and Page Formatting


• Custom "thank you" message upon survey completion


• "Required Question" option


• Item organization: move question up, down or anywhere on question list


• Question Types: Drop-down, radio-button, check-box, rank-order, open-ended, radio-button matrix, drop-down matrix, automatic sum, automatic percentage, numeric, display text


• Privacy and Security


• Survey Administration


• Participant tracking


• Sending reminder emails to non-respondents


• Unique Key generator enables us to generate unique survey URL's


• Blocking multiple responses by creating individual survey URL's for each survey respondent.


• Unique respondent passwords available upon request


• 'Save and Continue Later' functionality


• Embedding survey link into a web page


• Redirect to web page of choice upon completion of survey


• Specify limits on number of completed surveys; closing survey upon reaching limits


• Ability to set 'open' and 'close' status for surveys and create a custom message to respondents when the survey administration window is 'closed'

Online surveys are tabulated and analyzed.  A detailed report will be provided to your management team.  This user friendly report includes, as appropriate:

• The relative importance of the drivers of customer satisfaction and loyalty. How drivers, other than price, influence the buying decisions of your customers and your competitor's customers.


• Comprehensive information on your performance as well as your competitor's performance for each of the drivers of customer satisfaction and loyalty.


• Your report becomes an integral part of your customer value management process. Your management team will receive specific recommendations on what to improve and by how much. Our models identify the required level of performance needed in order to improve customer satisfaction and establish your distinctive competence in the market. Follow-up consultation support also offers clear guidance on how to create and manage the customer value proposition.


• The results of the quantitative analysis are presented with Action Items providing detailed recommendations to increase customer satisfaction, loyalty and sales.


• Data segmentation and filtering

Call 1-800-471-1646 and speak with a professional online survey consultant today.