SERVICES
Quality results
begin with
Quality Solutions
Quality Solutions Inc.®
provides a full range of integrated management consulting
services with one goal in mind, “Performance Excellence.”
Our services include:
We go beyond the simple assessment of customer satisfaction
to include assessment of customer perceived value and
loyalty. We can survey your customers using our call center,
by mail, or we can develop and host a customized online
survey. Our feedback reports include specific Actionable
Recommendations. We provide an integrated system of analysis,
feedback, internal metrics, and strategic planning support.
- Customer Satisfaction Surveys
- Customer Service –Call Center tracking studies
- Competitive Analysis
- Customer Loyalty Assessments
- Customer Value Analysis
- Benchmarking
- Market Research
- Balanced Scorecard and Key Performance Indicators
- Strategic Planning
- Consumer Research
- Online Surveys
- Experienced Marketing Consultants
- Customer Relationship Management - CRM
- Customer Retention Systems
Training, documentation support, and consulting provided
throughout the country. Our Internal Auditor Training
and Survival Techniques Workshops will help you get the
most out of your certification efforts. Our automotive
clients are among the first to be successfully certified
to the new TS 16949 standard.
- ISO 9001:2000 training, documentation development,
and implementation support
- TS 16949 training, documentation development, and
implementation support
- Certified Lead Auditors, Management Consultants
- Customized Quality Manuals, Standard Operating Procedures,
Work Instructions, databases, forms, etc.
- On-site consulting supported by 24 hour rapid response
to technical questions
- Internal Audit Training and Lead Auditing Support
Services
- Process Management Training, tools, and systems
Documentation templates custom designed to individual
industry needs
Our step by step process to effectively implement and
manage a Balanced Scorecard system has been installed
in manufacturing, service, and healthcare organizations.
We will help you identify the critical drivers and predictors
of Customer Satisfaction, Financial Results, Operational
Effectiveness, and Organizational Excellence.
Our approach in designing the Balanced Scorecard allows
you to manage your business through the use of the Key
Performance Indicators that assesses and captures the
voice of the internal processes as well as the voice of
the customer to create an integrated system. The Balanced
Scorecard process can also be integrated into your performance
appraisal system and bonus programs. We will also show
you how to use Benchmarking to establish stretch goals
and incorporate best practices.
Our processes are all about creating customer driven processes.
Learn how to streamline your processes and improve efficiency.
Scope of Our Training & Consulting Services
- Lean Manufacturing & Service
- 5S & Visual Controls
- Kaizen
- Value Stream Mapping
- Pull Manufacturing-Kanban
- Mistake Proofing
- Quick Changeover-SMED
- Applying Lean Six Sigma
- Lean Accounting
- Theory of Constraints
- High Performance Workteams
Our survey processes evaluate organizational and work
team effectiveness and processes. The surveys may be administered
in a variety of formats online, paper, etc.
Our strategically aligned survey processes provide senior
management and department managers with objective and
actionable feedback that will help drive bottom line performance.
Our processes assess the extent to which the culture,
goals, and values are in alignment. Our Walk vs. the Talk
Analysis provides you with benchmarked comparisons to
other organizations.
Our ten step process combines a set of powerful tools
to help companies achieve extraordinary results in cycle
time reduction, elimination of waste, improved customer
satisfaction and bottom line performance. We are so confident
in our Process Management consulting, training, and implementation
support, we can guarantee our results!
The assessment process covers four major phases:
- Assessment Preparation
- Assessment
- Presentation of Assessment Findings
- Assessment Report
The assessment is most successful if key individuals
within your organization are assigned to the Assessment
Team. The proper make-up of the assessment team will insure
that the process has credibility and validity. All team
members receive training on the criteria and assessor
responsibilities and duties.
Special emphasis is placed on how the business relates
overall improvements in product and service quality and
operational performance to changes in overall financial
performance.
The evaluation will include:
- Leadership and Management Practices
- Strategic Planning
- Assessment of Key Business Processes
- Process Improvement (Lean, Six Sigma, Benchmarking,
etc.)
- Business (Quality) and Operational Results
- Information Systems and Planning
- Human Resource Development and Management
- Quality Assurance System (ISO 9001 &/or TS 16949)
- Customer Satisfaction Measurement and Management
Systems
Your feedback report provides not only a detailed assessment
of strengths and opportunities for improvement, but also
practical, customized solutions from our Best Practices
Database & Library.
For more information, call Quality
Solutions, Inc. at 1-800-471-1646
Remember Quality Results begin with Quality
Solutions, Inc.
"If you know your enemy
and know yourself, you need
not fear the result of a hundred battles."
Sun Tzu (The Art of War, 500 B.C.)
Services
