BUSINESS ASSESSMENTS for Performance Excellence

Our Performance Excellence Assessment Process is used internationally to provide our clients with an objective assessment of their key business processes.

The combined use of our Best Practices Collection along with the Performance Excellence Assessment Process offers clients:

• An organization - wide, department by department, plant by plant, objective assessment
• A systematic approach to implement actionable objectives throughout the organization
• Continuous improvement plans based on best practices to address specific deficiencies
• A process to integrate benchmark metrics with Key Performance Indicators
• An opportunity to identify and recognize internal best practices

The Performance Excellence Assessment Process combines the depth of the Malcolm Baldrige National Quality Award Criteria and the detail of the ISO 9001:2000 & ISO/TS 16949 series of standards. The assessment is based on the application of sound business practices that lead to bottom line results.

This assessment process directly meets the requirements of forward thinking executives who want to take their existing audit processes and compliment them with a rigorous “business assessment”. This rigorous assessment using trained management assessors from various functions can also serve as a management development tool for those in line for greater responsibility and accountability.

The process takes a "diagonal slice" of headquarters, and operations function from CEO to front-line employees.

Benefits:

• Examination of your company through the eyes of a customer
• Provides focus and a structured plan for improvement
• Tactical and strategic assessment
• Successfully addresses the Strategic Opportunities for Improvement
• The assessment process also serves as an excellent diagnostic tool in support of Six Sigma and Lean Management implementation.

Positive Impact:

• Product & service quality
• Supplier results
• Operational results
• Financial results
• Bottom Line results

 

Results Oriented:

Special emphasis is placed on how the business relates overall improvements in product and service quality and operational performance to changes in overall financial performance.

The evaluation will include:

Leadership and Management Practices

Strategic Planning

Assessment of Key Business Processes

Process Improvement (Lean, Six Sigma, Benchmarking, etc.)

Business (Quality) and Operational Results

Information Systems and Planning

Human Resource Development and Management

Quality Assurance System (ISO 9001 &/or TS 16949)

Customer Satisfaction Measurement and Management Systems

Outcomes:

Your feedback report provides not only a detailed assessment of strengths and opportunities for improvement, but also practical, customized solutions from our Best Practices Database & Library.

The report will include:

• Summaries of all categories
• Detailed assessment of all "Items" and "Areas to be Addressed"
• A prioritized list of Strategic Quality Objectives (SQOs) based on the most significant opportunities for Improvement
• Suggested Action Plans are developed for each SQO based on our international Best Practices Database & Library

 

We also provide additional training and consulting services uniquely designed for organizations wishing to compete for the Malcolm Baldrige National Quality Award.