BUSINESS PROCESS MANAGEMENT for Continuous Improvement

Business Process Management combines a set of powerful tools to help companies achieve extraordinary results in cycle time reduction, elimination of waste, and most importantly, improved customer satisfaction and bottom line performance. We have helped numerous organizations implement Process Management, which has led to significant bottom line results.  Process owners are responsible for effectively executing the management process.   Effective execution involves the use of performance metrics commonly referred to as key performance indicators as well as constant evaluation of the system or process.  This evaluation results in both incremental and breakthrough improvements.  Our business process management tools combine lean principles, six sigma, benchmarking, balanced scorecard, and technology support.     

We are so confident in our Business Process Management consulting, training, and implementation support, we guarantee our results!

Our consultation and training - Business Process Management System:

1) Identify process owners
2) Assess customer requirements and expectations (internal and external)
3) Walk the processes (process mapping)
4) Assess the process (capability analysis)
5) Identify best practices – benchmarking
6) Redesign the process – customer driven
7) Action plan development
8) Implementation
9) Follow-up & measurement
10) Reevaluate, Do it again

As part of our consulting and training support, your organization will learn:

• Process Management Phases
• The meaning and benefits of Process Management
• The effect of Process Management on bottom line performance
• Business Process Capability Analysis: Technology, Human Resources, Policies and Practices, Capital Resources, and Facilities & Equipment
• How to reduce cycle time to support introduction of new products and services
• Benchmarking techniques
• How to create systems and processes which are customer driven

Process Management combines the tools of process control and prevention with a set of newer tools, which impact process optimization, productivity, efficiency, and response time.

Learn how to significantly reduce errors and cycle times by reengineering the processes used to deliver your products and services. An Integrated Approach to Performance Excellence

 

Achieving the highest levels of quality and competitiveness requires a well-defined, well-executed approach. We work with our clients to achieve incremental and breakthrough improvements which facilitate cultural change and have a bottom line impact.

In order to integrate these practices we help you:

• Create a structure and mechanisms to support the continuous improvement effort
• Develop Key Performance Indicators that measure the predictors of customer satisfaction and operational performance
• Assess your business practices to determine their effectiveness, deployment, and results
• Develop detailed action plans to help you achieve performance excellence
• Develop internal facilitators and provide practical training in problem solving tools
• Utilize the principles of Process Management to optimize business processes

Business Process Management Solutions & Success Stories:

• Redesigned Product Development Process that has reduced design and product launches dramatically
  
• Breakthrough improvement in operations control resulting in 50% more throughput with no increase in personnel
  
• Redesigned Performance Appraisal system supporting employee development and linking pay for performance
  
• Redesigned sales processes from a traditional sales process to a consultative sales approach thus providing greater customer value and resulting in increased sales.
  
• Redesigned records management system to meet regulatory requirements and serve internal operational demands
  
• Redesigned procurement processes resulting in greater control, increased inventory turns, and improved supplier performance.
  
• Redesigned Performance Management Process used by Sales in support of CRM initiatives.