Customer Satisfaction Surveys
Customer Service–Call Center tracking studies
Competitive Analysis
Customer Loyalty Assessments
Customer Value Analysis
Benchmarking
Market Research
Balanced Scorecard and Key Performance Indicators
Strategic Planning
Consumer Research
Online Surveys
Experienced Marketing Consultants
Customer Relationship Management - CRM
Customer Retention Systems
ISO 9001:2000
TS 16949
Certified Lead Auditors, Management Consultants
Customized Quality Manuals, Standard Operating Procedures, Work Instructions, databases, forms, etc.
On-site consulting supported by 24 hour rapid response to technical questions
Internal Audit Training and Lead Auditing Support Services
Process Management Training, tools, and systems
Documentation templates custom designed to individual industry need
Lean manufacturing and service consultation support
Customized training, assessment and consulting services
All the necessary diagnostic and improvement tools
Follow-up support
Process can be coupled with a Six Sigma initiative
Processes designed so clients can eventually take complete ownership of processes and training systems
Training programs supported by detailed training manuals, analytical tools, and expert implementation support
Lean management can be applied in service organizations as well as manufacturing
Apply 5S & Visual Controls, Kaizen, Value Stream Mapping, Pull Manufacturing-Kanban, Mistake Proofing, and Quick Changeover-SMED
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Customer Satisfaction Measurement and Management
Quality Management Systems Design & Development Consulting Services
Lean Management Consulting Services
Quality Solutions, Inc.
®
P.O. Box 40147
Cleveland, OH, 44140
Phone: 800-471-1646
Fax: 440-933-7077
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Quality Solutions, Inc.
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