Experts in design and implementation of balanced scorecards using KPIs - Quality Solutions Inc
Balanced Scorecard
Implementing the Balanced Scorecard
Since 1990, Quality Solutions, Inc. has been recognized for its world-class expertise in the design and implementation of Balanced Scorecards and key performance indicators (KPIs). Many companies have heard of the concept of the Balanced Scorecard, yet few understand how to implement it and get the full benefit of business metrics.
Our processes and tools will allow you to gain insight into your operations at a glance with executive dashboards which display key performance indicators (KPIs) based on analytics you define. Your customized system will help your entire management team manage the pulse of the organization’s performance with tools that measure performance to goals and improve your bottom line.
Your system will be scaled and customized for your business. Regardless of your industry or information systems environment, your balanced scorecard system will include proven tools to easily monitor the drivers of performance excellence.
Financial performance is only one set of indicators that represents the true health and future success of an organization. Successful organizations today examine and analyze "predictors of customer satisfaction, operational performance, financial success, and organizational development." Combined these represent a Balanced Scorecard of Key Performance Indicators or KPIs.
Most companies today measure customer satisfaction. But unless you have identified and are measuring the voice of the process along with the voice of the customer you will struggle to achieve your goals of higher customer satisfaction, customer loyalty, sales and profitability.
The use of Key Performance Indicators can and should be integrated into your performance appraisal system and bonus programs. We will also show you how to use Benchmarking to establish stretch goals and incorporate best practices.
Quality Solutions, Inc. has helped both Fortune 500 and small companies alike reach breakthrough levels of performance. We have literally thousands of KPI examples, formulas, and applications that can be drawn upon regardless of your industry or size of business. We will:
- Assess your current metrics
- Help you identify better metrics which will directly impact your corporate objectives
- Collaborate with your IT and Finance functions to enhance the reporting tools and use of the metrics
- Provide necessary training of executives, managers and staff
- Provide guidance to “close the loop” by incorporating the use of KPIs within your performance appraisal process
Key Performance Indicators (KPIs)
Key Performance Indicators represent Predictors of Customer Satisfaction, Operational Performance, Organizational Development, and Financial Results. KPIs are typically presented in graphical form so as to provide trends, comparative information and make it easy for people with limited backgrounds in statistics or financial management to interpret the results.KPIs provide a means to connect departments and functions with common goals and objectives that support overall business success. KPIs are always integrated into the objectives outlined in the business / operating plan. KPIs facilitate effective review of business performance by focusing on key issues as well as balancing short and longer term objectives of the business and its key stakeholders.
Utilizing our customized approaches to Customer Satisfaction and Competitive Analysis, we can validate the effectiveness of your predictive indicators of customer satisfaction and customer loyalty.
Integrated Performance Management Systems capture the voice of the customer through Customer Satisfaction Surveys but also provide on-going feedback to management on the voice of the key business processes. KPIs are the ideal tool to link the voice of the customer with the voice of the process.