Management Consulting for Process Improvement - by Quality Solutions Inc
Business Process Improvement
Our Business Process Improvement consulting services combine a set of powerful tools to help companies achieve extraordinary results in cycle time reduction, elimination of waste, and most importantly, improved customer satisfaction and bottom line performance. The typical project scope is a key business process, such as quote and order processing, operations management, or supplier management. Our consulting support is not based on a particular IT solution. Rather we look at the issues at hand, the business model, and of course the existing IT tools to determine how they are best meeting the needs of the company and ultimately their customers. Our professional consultants have helped organizations achieve significant improvements with many of their core business processes, which has led to significant bottom line results.
We are so confident of our Business Process Improvement consulting, training, and implementation support, we guarantee our results!
Our process roadmap:
- Identify process owners
- Assess customer requirements and expectations (internal and external)
- Walk the processes (process mapping)
- Assess the infrastructure (capability analysis)
- Assess current information systems (capabilities and reporting tools)
- Identify best practices – benchmarking
- Customer driven process redesign
- Action plan development
- Implementation (training and policy deployment)
- Measurement and monitoring process performance and customer satisfaction
- Evaluate, Process Audit, Target Improvement
Our management consulting services utilize the tools and principles of lean management and six sigma to impact process optimization, productivity, efficiency, and response time.
Solutions & Success Stories:
- Redesigned Product Development Process that has reduced design and product launches dramatically.
- Created a supplier development system which incorporated better use of supplier audits, supplier metrics, and involvement of suppliers in the early stages of product development, resulting in huge reductions in component costs, reduction in product development cycle time, and excellent levels of component reliability.
- Breakthrough improvement in operations control resulting in 50% more throughput with no increase in personnel.
- Redesigned Performance Appraisal system supporting employee development and linking pay for performance.
- Redesigned sales processes from a traditional sales process to a consultative sales approach thus providing greater customer value and resulting in increased sales.
- Redesigned a healthcare organization’s records management system to meet regulatory requirements and support rising internal operational demands.
- Redesigned procurement processes resulting in greater control, increased inventory turns, and improved supplier performance.
- Redesigned Performance Management Process used by Sales in support of CRM initiatives.
Achieving the highest levels of quality and competitiveness requires a well-defined, well-executed approach. We work with our clients to achieve incremental and breakthrough improvements which facilitate cultural change and have a bottom line impact.
In order to integrate these practices we help you:
- Create a structure and mechanisms to support the continuous improvement effort
- Develop Key Performance Indicators that measure the predictors of customer satisfaction and operational performance
- Assess your business practices to determine their effectiveness, deployment, and results
- Develop detailed action plans to help you achieve performance excellence
- Develop internal facilitators and provide practical training in problem solving tools
- Utilize the principles of Process Management to optimize business processes