Online Survey Solutions, expert design, hosting, and reporting customer satisfaction

Online Survey Solutions TM

onelineSurveySol1Design & Hosting Services

Online Survey SolutionsTM software is a web-hosted research application developed and fully supported by market research and HR consultants of Quality Solutions, Inc.

Our online survey processes enable surveys to be created quickly and easily. Our software, hosting, and reporting services include more standard features than any of our competitors for a reasonable price. We encourage you to compare!

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Creating Online Surveys

By using Online Survey SolutionsTM secured email tools we can efficiently and affordably invite your respondents to participate in your custom designed online surveys. Our partnership with Corporate Translations, Inc. enables our clients to have their surveys translated into 70 or more languages. Multiple language surveys can be conducted in an efficient and cost effective manner.

Analyze Results in Real -Time
If you need to have real-time analysis you can view and analyze the results from your online survey in real-time for a minor set up fee.  Our standard item frequency reports include bar charts, descriptive statistics and filtering tools.  

Capabilities of our Online Survey SolutionsTM processes:

  • Unlimited number of survey items per survey
  • Unlimited number of potential respondents or invitees
  • Support multi-language surveys
  • Ability to manage surveys using custom folders
  • Survey Formatting
  • Custom Design Surveys from scratch
  • Online survey examples are available to clients as starter templates for employee surveys, relationship surveys, and transaction based customer service surveys.


Our survey software is optimized to support Net Promoter Score methods of reporting. Our tools can track multiple customer touchpoints and provide managers and frontline personnel the information they need to take action to improve each customer’s experience and ongoing relationship.     

All online surveys are tabulated and analyzed. Detailed reports are quickly provided to your management team. Our user friendly reports include:

  • The relative importance of the drivers of customer satisfaction and loyalty.
  • Net Promoter Score and reasons behind the score
  • How drivers, other than price, influence the buying decisions of your customers and your competitor's customers.
  • Comprehensive information on your performance as well as your competitor's performance for each of the drivers of customer satisfaction and loyalty.
  • Specific recommendations on what to improve and by how much.
  • Our models identify the required level of performance needed in order to improve customer satisfaction and establish your distinctive competence in the market.
  • Follow-up consultation support also offers clear guidance on how to create and manage the customer value proposition.


Call 1-800-471-1646 and speak with a professional online survey consultant today.

Online Survey SolutionsTM combines the professional expertise of our research team with proven technology. 

Our software capabilities include:

  • Customer value management and analysis
  • Item Branching
  • Item Skip Logic
  • Customizable title colors, customizable font styles and sizes
  • Insertion of Client logos
  • Optional "Percent completed" indicator
  • Ability to customize standard messages (e.g. Closed survey, Save & Return)
  • Ability to customize buttons (e.g. Begin Survey, Continue)
  • Cookie-free, HTML compliant surveys
  • Real-time format and survey previews in new Internet Browser window
  • Question and Page Formatting
  • Custom "thank you" message upon survey completion
  • “Required Question” option
  • Item organization: move question up, down or anywhere on question list
  • Question Types: Drop-down, radio-button, check-box, rank-order, open-ended, radio-button matrix, drop-down matrix, automatic sum, automatic percentage, numeric, display text
  • Privacy and Security
  • Participant tracking
  • Sending reminder emails only to non-respondents
  • Unique Key generator enables us to generate unique survey URL's
  • Blocking multiple responses by creating individual survey URL's for each survey respondent
  • Unique respondent passwords available upon request
  • Save and Continue Later' functionality
  • Embedding survey link into a web page
  • Redirect to web page of choice upon completion of survey
  • Specify limits on number of completed surveys; closing survey upon reaching limits
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Learn More About:

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Online Survey SolutionsTM is a trademark of Quality Solutions, Inc.