How Can Employee Satisfaction Surveys Help Our Business?

When you formed your business, you had specific goals in mind that equated to success on the part of your company. In addition, you designed a plan to reach those goals. Not only does such a plan keep the actions of your company focused, they give everyone within your business a road map for […]

How Can We Measure Customer Loyalty?

Customer loyalty is a tricky thing to measure. It is hard to measure loyalty because you aren’t truly sure that no matter how loyal a customer is that they will stay loyal in the future. The best way to judge customer loyalty is by looking for patterns by using surveys and other loyalty tools […]

How Does Market Research and Management Consulting Improve Business Processes?

For business owners that have discovered that their business processes are not as solid and streamlined as they should be, you should know that there are answers that can aid you in improving them significantly. This begins with conducting your own market research and ultimately, consulting with management to ensure that every business process […]

Benefits of Net Promoter Score® Report Reviewing

When it comes to measuring your brand’s net promoter score®, there are many advantages to doing so. Quite literally, knowing your brand’s net promoter score is one of the best ways to improve your overall brand considerably. Especially if you have had questions regarding if your brand is focusing on the proper areas that […]

How to Implement Customer Feedback Quickly

Businesses that gather customer feedback often need an effective way of using this information to make changes within the business. Implementing feedback from customer satisfaction surveys or other data does not have to take months to do. No matter the scale or size of the company, this valuable feedback needs to be used as […]

How Seriously Should I Take Customer Feedback?

If you’ve used customer satisfaction surveys as a way to gather feedback from your customers, you may wonder about it. Is it legitimate? Is it something you have to act on? Is this person’s complaint really something you should think about and plan for? It can be immediately overwhelming for a small business owner […]

3 Ways Management Consulting Can Improve Your Company Right Away

You work hard to keep your business running as smoothly as possible, but sometimes the problems that are most difficult to see are the ones right under our nose. Everyone can benefit from an impartial third party view of things, and businesses are no exception. Management consulting is one way to take a step […]

Does My Business Need a Custom Net Promoter® Solution?  

No matter what service or product your business provides, no matter if your customers are businesses or individuals, no matter if your target demographic is wide or unbelievably narrow, one fact holds true: your customers will make or break your business. While attracting new customers is important, retaining them is even more so. Loyal […]

How Our Escalation Systems Help You Flag Customer Issues Early

Customers are what will make or break a business, and as such it is imperative to know what makes them loyal, what makes them happy, and what drives them away. While some of these things are intuitive and easily addressed, often you need a deeper look into what your customers need. Our escalation systems […]

How Can I Learn More About Customer Value?

Customer value is easy to define for an individual customer, but on a grander scale it can be harder to pin down. For an individual, it is simply the value the customer places on your product or service. Since this can obviously vary from person to person, a little help may be necessary to […]