How to Implement Customer Feedback Quickly

Businesses that gather customer feedback often need an effective way of using this information to make changes within the business. Implementing feedback from customer satisfaction surveys or other data does not have to take months to do. No matter the scale or size of the company, this valuable feedback needs to be used as […]

How Seriously Should I Take Customer Feedback?

If you’ve used customer satisfaction surveys as a way to gather feedback from your customers, you may wonder about it. Is it legitimate? Is it something you have to act on? Is this person’s complaint really something you should think about and plan for? It can be immediately overwhelming for a small business owner […]