Why Quality Solutions?
When you select Quality Solutions to assist you in your process you will have the assurance of knowing you are working with a Certified Net Promoter Consultant. Our services are designed to address the critical business issues of customer loyalty, retention, and growth. We offer customized solutions to meet the unique needs of our clients. We never offer canned or cookie cutter solutions.
We realize there are many options available to you; however, we believe you will be hard pressed to find a better combination of resources and customization services than Quality Solutions.
We understand how to master relationships. We are experts in measuring and helping clients optimize and maximize the strength of their relations with their customers, stakeholders and other targets. Each year we collect feedback from thousands of consumers, businesses, distributors, and end-users for our clients.
Quality Solutions has always been committed to applying leading edge methods to assess customer satisfaction and customer loyalty. Our adoption of NPS came after serious benchmarking of best practices from a variety of industries. Our objective has always been to support our clients’ attainment of Performance Excellence, and we have found that Net Promoter Score is a proven process to assess customer loyalty.
Today, we provide our clients with benchmarks as well as competitive scoring, allowing many of them to see industry and direct competitor Net Promoter Scores as a means of comparison. We also provide robust and customizable software to track responses, growth and benchmarks.