Customizable NPS Software
Our Net Promoter® software and customer satisfaction survey solutions are extremely robust, and since we develop and maintain the tools in-house, we can quickly customize them to meet your unique reporting needs.
Our scorecard dashboard typically has four functions, including:
- Your Net Promoter Score® for overall customer satisfaction ratings
- Your competitors’ Net Promoter Scores
- Trends over time, including goals and averages
- Major concerns of customers who hold a negative view your company
By providing quick and easily-consumed infographics, the dashboard allows our clients to always know where they are in relationship to their goals, rapidly identify trends, and take immediate action.
Beyond the dashboard, reporting includes drill downs on specific attributes, attribute trends, buying criteria, and correlation analysis of drivers influencing your Net Promoter Score. Qualitative and quantitative tools are combined to identify the primary and secondary drivers of customer loyalty. Statistical modeling is used to identify the relative importance and influence of each driver on customer satisfaction and loyalty. Each verbatim (open-ended response) is cross-tabulated to its score and customer profile for easy follow-up. And spider charts are used to easily point to weaknesses in relative comparison to other primary drivers.
Using the goal-setting tool, the software can show how well you are performing to goal. For companies conducting multiple Net Promoter Score surveys along various customer touch points, it can be set up to compare performance along each touch point.