Customer Satisfaction Surveys
The design, data collection, analysis and use of customer satisfaction surveys is not an academic exercise nor is it a simple task that must be done to please some standard; it is a management tool that is used to drive the bottom line. Depending on the industry, companies can experience a 20-45% churn rate, and understanding what drives client satisfaction and dissatisfaction can have a significant impact on the bottom line.
That’s where our customer experience surveys come in. We offer a suite of offline and online survey tools, assistance building effective survey questions, consulting to understand and act on survey results, and market research to assess the competition.
Depending on your unique needs, Quality Solutions uses a combination of online survey tools and their domestic call center to assess transactional and relationship-based customer loyalty.