Focused on Your Customer Experience

Quality Solutions consultants are recognized leaders in the practice of market research and management consulting. Our consultants have served as Members of the Board of Examiners for the Malcolm Baldrige National Quality Award, they have been identified among the Who’s Who of International Consultants and they are active members of the American Marketing Association and American Society for Quality. If your company is seeking ISO or TS certification you have the comfort in knowing you will be assisted each step of the way by consultants who are certified RABQSA Lead Auditors and certified NQA-1 Lead Auditors. Our consultants are constantly upgrading their expertise so as to be able to provide state of the art services for our clients.

Our services generally fall into three main categories:

• Customer Satisfaction Surveys
• Performance Improvement & Business Process Improvement
• Quality Management Systems

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Uniquely Customized Consulting Solutions

Quality Solutions, Inc. is uniquely positioned to provide a customized solution to meet the specific needs of each client. We offer personalized service and practice what we preach regarding customer service and responsiveness. Our team of seasoned professionals provides you and your customers with services that respect the needs and demands of time, cost, and results.

Our services are designed to address the critical business issues of customer loyalty, retention, and growth. Each of our services is further customized to meet the unique needs of our clients. Many of our clients utilize several of our services since they are specifically designed to provide integrated business solutions. We pride ourselves on developing long-term relationships that evolve to meet the changing needs of our clients.

Our Philosophy

• Teamwork – We have built a team of highly skilled professionals ready to serve your needs.
• Best Practices – Our processes have been benchmarked by companies all over the world. We are committed to bringing “state of the art” as well as customized solutions which support attainment of your bottom line goals.
• Integrated Systems – We are interested in building internal capacity within our clients to measure the predictors of customer satisfaction through Key Performance Indicators. We know that combining internal process metrics with the voice of the customer brings a powerful set of tools to the board room.
• Responsiveness – Time is money. Information and answers to pressing questions are more valuable when they are provided in a timely manner. We take pride in our ability to exceed our clients’ expectations in terms of quality and responsiveness.

Quality Solutions, Inc. is a member of the American Marketing Association, Market Research Association, American Society for Quality, Automotive Industry Action Group (AIAG) and the Better Business Bureau.