Transactional Customer Satisfaction Surveys
Customers interact with businesses in myriad ways. Successful companies understand that in order to improve the total customer experience, every touch point must be examined and evaluated to provide a complete picture. The simplest and surest way to achieve this is through transactional customer satisfaction surveys. Quality Solutions implements these types of surveys through our U.S.-based call center or through our online survey tools. No matter which option you choose, the process begins by examining all of the ways your customers interact with your company.
When to Use Transactional Surveys
Traditional surveys provide instant feedback and are excellent for monitoring:
Benefits of Transactional Surveys
Benefits of a transactional customer satisfaction survey include:
Quality Solutions’ survey software interfaces with any CRM or sales system. Using our API tools, we ensure timely data collection, analysis and feedback. Our system avoids customer overage or individuals being tagged with multiple surveys to avoid overlaps and lessen the chance of annoying frequent customers with the same questions.
Once up and running, detailed report cards and custom dashboards are easily downloaded and quickly shared throughout all levels of your organization.
(Read more information about our survey tools.)