Employee Net Promoter Score
Along with qualitatively analyzing customers’ opinions, Net Promoter also can look at employee engagement. This is particularly useful for service companies to measure employee engagement on several levels.
High employee engagement has real-world returns, including:
- Lower employee turnover
- Improved assessment of training needs
- Improved customer service
- Improved sales through referrals generated by your employees
- Improved processes aligned to achieve success
Companies spend significant time and money to attract and retain their employees. A company with the ability to attract a better, more engaged workforce than their competitors will reduce costs and have higher levels of customer satisfaction, loyalty and profits.