Employee Net Promoter Score®
Along with qualitatively analyzing customers’ opinions, Net Promoter® also can look at employee engagement. This is particularly useful for service companies to measure employee engagement on several levels.
High employee engagement has real-world returns, including:
- Lower employee turnover
- Improved assessment of training needs
- Improved customer service
- Improved sales through referrals generated by your employees
- Improved processes aligned to achieve success
Companies spend significant time and money to attract and retain their employees. A company with the ability to attract a better, more engaged workforce than their competitors will reduce costs and have higher levels of customer satisfaction, loyalty and profits.